Service Management Philosophy

We believe that managing a performance hall is a vital aspect of cultural and creative services, with artists and audiences being our primary focus. For artists, we strive to provide a professional environment for creation and performance, ensuring they feel respected and encouraged to grow. For audiences, we deliver high-quality, unique performances and services that make them feel welcomed and eager to enjoy the experience.

Theater Technical and Backstage Management Services

• Provide performance teams with theater technical information and relevant safety regulations, highlighting special items, equipment status, theater safety, and personnel maintenance.
• Resolve technical issues or difficulties for performing groups, manage, guide, and supervise the use of professional theater equipment to ensure safe and proper operation.
• Arrange technical service personnel to assist with the setup, performance, and teardown for each production.
• Develop contingency plans, training programs, and hold coordination meetings to address unforeseen situations during performances with timely response and management.
• Conduct routine equipment maintenance and supervise theater equipment, collaborating with venue supervisors and maintenance vendors to provide a safe and professional working environment for teams.

Front-of-House Management Services

• Inspect theater cleanliness, confirm theater equipment (such as lighting and seating) and fire safety facilities, and prepare front lobby and sales areas.
• Perform front-of-house duties, including ticketing, ticket collection, validation, setup, reception, guidance, seating, inquiries, and control. Assist in the distribution, collection, and statistical analysis of venue-produced questionnaires.
• Maintain order within the theater and ensure a comfortable viewing environment, providing attentive and reassuring services to the audience.
• Develop plans for managing and training part-time staff, conduct on-the-job training, supervise on-site operations during performances, and coordinate with performing groups and technical management departments.

Training for Front and Backstage Professionals

The Foundation is dedicated to the training of theater professionals and the sharing of theater management experience. We regularly organize front-of-house staff recruitment and backstage technician training, with participants now serving in various performance venues across the country. To enhance service quality and professional skills, all members continue to pursue ongoing education, acquiring expertise in service, management, public safety, and basic medical care.

 

Basic Training Courses

Introduction to Theater Background and Environment: Understanding theater spaces and pathways, front and backstage service roles, operation of professional theater equipment, and an overview of performance workflows.

Front-of-House Practical Courses

Case Studies and Training: Sharing various front-of-house service case studies, intensive training sessions during internships, and learning ticketing system operations.

Technical Practical Courses

Stage, Lighting, and Sound Basics: Introduction to various theater equipment and correct usage, along with practical exercises, tests, and advanced courses.

Fire Safety Drills

Regular Fire Drills: Earthquake safety training and escape drills.

Safety and First Aid Courses

Basic Medical Knowledge and CPR: AED operation and emergency response training.

Posture and Etiquette Courses

Graceful Posture and Styling: Personal grooming and styling techniques.

Communication Skills Courses

Audience Communication: Techniques for interacting with the audience, handling unexpected situations, and practical theater service-related foreign language skills.